Hospital information centre
Key features:
- Dedicated contact number and official email support
- Comprehensive information on procedures, specialties, services, facilities, and doctor profiles available on the website
- Easy access to browse doctor profiles and expertise
- Multiple communication channels: Phone, WhatsApp, Email, and Online query form
International patient care department
Functions and responsibilities:
- Appointment of a dedicated coordinator for international patients
- Response to all patient queries within 24 hours
- Coordination with medical teams and hospital management
- Assistance with treatment planning and scheduling
- Guidance for travel arrangements and accommodation
- Support with medical visa processing
- Facilitation of tie-ups with international insurance providers
Process flow for international patients
Step 1: Initial contact
Step 2: Case evaluation
Step 3: Treatment plan
- Treatment options
- Estimated cost
- Duration of stay
Step 4: Travel preparation
- Patient shares passport copies (self and attendant)
- Hospital issues an invitation letter
- Guidance provided for obtaining a medical visa
Step 5: Arrival and transfer
- Patient shares travel details
- Complimentary airport pickup is arranged
Step 6: Treatment and recovery
Step 7: Post-treatment / Tourism
- Opt for recuperative tourism
- Return to their home country
Step 8: Follow-up care
- Coordination with local physician
- Continued communication with SMVMCH for follow-up and medical records
Documents required
- Detailed medical history and previous treatment records
- Diagnostic reports (X-ray, MRI, lab reports, etc.)
- Vaccination certificates (COVID-19, Yellow Fever, Polio, etc.)
- Prescription medications currently in use
- Valid passport and medical visa
- Financial documents (local currency, credit/debit cards, traveler’s cheques)
- Additional identification (e.g., driver’s license)
Insurance and financial policy
- SMVMCH facilitates tie-ups with international insurance providers
- A deposit is required at the time of admission
- Deposit will be refunded once insurance approval is received
- If insurance authorization is not obtained within 48 hours, the patient is required to settle the bill directly
- Reimbursement can later be claimed from the insurance provider
Why Choose SMVMCH for Medical Tourism?
Highly qualified and experienced medical professionals
Advanced infrastructure and technology
Dedicated international patient support team
Affordable and transparent pricing
Personalized care with global standards
Multispecialty and super-specialty services under one roof
NABH-accredited hospital ensuring quality and patient safety standards
24/7 emergency and critical care services
Minimal waiting time for consultations and procedures
End-to-end assistance (visa guidance, travel, accommodation, airport pickup)
Language interpretation services for international patients
Customized treatment packages with clear cost estimates
Strong infection control practices and patient safety protocols
Teleconsultation and pre-arrival medical opinion services
Post-treatment follow-up and continuity of care after returning home
Comfortable inpatient facilities with international standards
Availability of advanced diagnostics and laboratory services
Strategic location with easy access to airport and transport facilities